At the Royal Free London NHS Foundation Trust we believe in providing world class nursing care to help support patients during their treatment with us. We want all patients to have an excellent patient experience. Being diagnosed with cancer can make you feel many different emotions and experience many unpleasant symptoms. The nursing team will support you through this journey of living with and beyond cancer.
Clinical nurse specialist: your key worker
All patients diagnosed with cancer will have a key worker who is usually a clinical nurse specialist (CNS). Your key worker will:
- Support you and your family at all stages during your illness
- Provide verbal and written information about your condition and treatment
- Coordinate your care
- Provide health education
Your key worker will be the CNS at your local hospital to ensure things go as smoothly as possible and provide better accessibility into your hospital and local services.
Each individual has their own experience of cancer and how they feel it affects their lives. You will receive a holistic needs assessment during treatment at the Royal Free Hospital, which can be repeated each time you visit a clinic to re-assess your needs and address any concerns you would like to discuss.
Treatment summaries will summarise the treatment received from diagnosis through to the end of your treatment. They provide details of diagnosis, treatment and results following surgery and possible symptoms that may occur in the future.
Treatment summaries were developed to help ensure that GPs are able to best support individuals in the community and to provide important information they may need in other healthcare settings. A treatment summary will be given to all patient following surgical treatment or sent in the post shortly afterwards.
An excellent patient experience is one of the most important performance indicators for the kidney cancer team. We aim to continually use patient feedback to help improve the service and highlight what is working well. We continually ask patients to feed back on their experience, and we evaluate the results and formulate an action plan to improve our service.