Checking in for your appointment
When you arrive for your appointment, please make sure to check in at one of our self-service kiosks. This is important as it tells the nursing staff you have arrived for your appointment.
Our kiosks are similar to those used at doctor's surgeries and airports. You can also use them to update your contact details.
After checking in you will be directed to the appropriate waiting area where a nurse will call you for your appointment. Staff will be on hand to help guide you through the process and answer any queries you may have.
Confirming your details
The kiosk or receptionist will ask you to confirm your details. This includes:
- telephone number
- date of birth
- doctor (GP)
- ethnic origin
- UK residency status (how long you've lived in the UK – more information on our overseas visitors page)
The information we record about you is used to ensure that we have accurate information about you and can give you the best possible care. It also helps us plan our healthcare services in a way that delivers the best possible patient experience.