Urgent care centre

The trust provides an urgent care centre (UCC) at Chase Farm Hospital. This is NOT a full emergency department but urgent care centres treat most injuries and illnesses that are urgent but not life-threatening, for example sprains and strains, broken bones, minor burns and scalds, minor head and eye injuries, bites and stings.

The UCC at Chase Farm Hospital is open 8am to 10pm every day. Those attending the UCC by car are advised to enter the hospital via the entrance on Hunters Way and follow signposted directions. Pay and display parking is available directly outside the UCC.  Please note that there is additional parking in the multi-storey car park, however this is a several minute walk away.

Outside of the usual opening times there is an out-of-hours GP service based beside the UCC at Chase Farm Hospital. This ensures that people will have access to a doctor at Chase Farm Hospital 24 hours a day, seven days a week. Access is by appointment only. To access the out of hours GP service, please call 111.

There is no emergency department at Chase Farm Hospital. If you require treatment that cannot be managed at the UCC, you will be transferred to the emergency department at either Barnet Hospital or the Royal Free Hospital.

We strive to see, treat and discharge 80% of patients from the UCC within two hours of arrival. At times of high demand, we may not be able to manage this and ask for your understanding and patience. We will always treat patients in the order of clinical need.  

For further advice on where to seek urgent medical advice search “emergency and urgent care” on the NHS Choices website.

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Referral details

Patients can access the urgent care centre either directly as a walk in or by GP referral.

We do not deal with dental emergencies - you should contact your own dentist or visit NHS Choices to find your nearest emergency dentist. 

If a patient is not fluent in English it is very helpful if a friend or a member of the family can act as an interpreter for them.

Read our patient leaflets and publications