Audiology services

As part of the Royal Free London’s response to the COVID-19 (coronavirus) pandemic, we have made some changes to our audiology service.

For can find the latest information across the Royal Free London during the COVID-19 (coronavirus) pandemic here.

Out-patient appointments

We have switched to virtual appointments (by telephone or video), or where clinical teams feel that it is safe to do so, rearranged or cancelled appointments.

Please attend your appointments as planned if you do not hear from us.

Replacement hearing aid batteries and tubing 

We will post replacement batteries, we will not need your old battery or battery request book.We will also post tubing for custom made earmoulds and micro-tubes with instructions. 

You can request replacement batteries and tubing as follows:

  • Royal Free Hospital: email: or call: 020 7472 6318 
  • Barnet and Chase Farm Hospitals: email: or call: 0208 375 1117

These are monitored 9am - 5pm, Monday to Friday.

Lost hearing aids

Please use the contact details above to request a replacement.


Please include a note stating what the issue is and post your hearing aid to:

  • Royal Free Hospital patients: Audiology 1st Floor, Back of Clinic 5, Royal Free Hospital, Pond Street, London NW3 2QG
  • Barnet or Chase Farm Hospital patients: Audiology, Zone N, First Floor, Chase Farm Hospital, The Ridgeway, Enfield, Middlesex, EN2 8JL

Hearing aids will be returned by recorded delivery.

Please include your name, DOB and NHS number (if known) when contacting the service.